In this essay, an evaluation of the most appropriate ‘skillful means’ of managing workplace relationships effectively will be presented. Whenever appropriate, examples will be presented. This is important because managing workplace relationships require skills and techniques. There are certain ways to effectively manage the workplace relationships for the best interests of the manager as well as the company as a whole. The many guiding principles for effective management of workplace relationships are discussed in details as follow.
Be ethical. It is very important for a manager to exercise ethical behaviors and judgment to earn the required respect from the subordinates. In fact, being ethical is important as not doing so may even cause people to act against the manger, or simply no longer listen or follow the manager instruction in certain situations. Besides, unethical behaviors may be easily followed by the subordinates, which may ultimately become the organizational culture.
Be honest. It is important that the manager to keep his promises. That is, he should be acting in the integrity manner. This is important as managers that cannot keep their promises are not trustworthy. Trustworthiness is very important to persuade the employees to trust the managers’ decision or instruction. Without that, people may not believe in the manager and may not work according to the managers’ directions. For example, when the manager already promised certain rewards to the employees, but when the employees had already achieved the stated targeted set by the manager, and the manager never provide the promised rewards to the employees, the employees will never trusts the manager again in the future. This will ultimately cause low morale in the workplace, where in serious case, high level of employee absenteeism and turnover rate in the organization.
Engage the workforce. In is important for an effective manager to involve the workforce towards achievement of company goals and missions. To do this, it is important for the manager to be able to convince the workforce on why the missions are so compelling to be achieved. Besides, how the goals or missions can benefit the company as well as the employees must also be educated to the workforce. Only when the workforce shares the dreams and the passion of the company, the organization can move forward and achieve above average growth rate and performance in the competitive business landscape.
Empower the workforce. It is important for an effective manager to be able to delegate the jobs to the subordinates. This is important as the effective manager should only focus on managing the workforce and to guide the subordinates whenever they need help, instead of keeping himself busy in handling the daily tasks to be handled by others. Effective manager is supposed to leverage on others skills and time for better results and performance. Thus, the decision making process should be delegated and decentralized. Effective manager should learn to trust others, and motivate others to perform to their best.
Ensure fair rewards and punishment system in the organization. Effective managers must be able to reward or punish the workforce in a fair and consistent manner. This is important because with a proper reward system, the behaviors of the workforce can be shaped. It will also ensure the employees to become more discipline in the workplace and work progress. If that is not done, employees may feel de-motivated, and may behave in undesired ways to suit to the irrelevant reward system.
Have good interpersonal skills. Effective managers must have good relationships with the workforce. For this, it is important that a manager to possess good interpersonal skills. The interpersonal skills include: communication skills, motivation skills, emotional intelligence as well as team work. For example, it is important for the manager to be able to communicate in a meaningful and responsive manner with the employees, so that he understand what is going on in workplace, and he can more readily support or guide the employees whenever needed. Another example is that effective manager must be able to control his own emotion or the emotion of others. When people faced with troubles, they may easily suffer from various negative emotions. It is then important for the manager to guide the people to avoid staying in the negative emotions for too long, or not able to work towards solving the issues or problem in a fast manner.